We found Aegean Airlines contacts, but try not to mispronounce these names

For your consideration today, we present you with the executive contacts at Aegean Airlines.
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Here’s the amazing, surprising and inspiring way you are changing how people travel

Not so long ago, this was a blog that generated more heat than light — a place where disenchanted travelers complained about their often intractable problems.

I didn’t mind, because from time to time I could help consumers through my nationally-syndicated column, The Travel Troubleshooter.

And then everything changed.
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New at On Your Side: appliance manufacturers

Our fearless researchers have opened another file: appliance manufacturers.

This may be one of the most difficult categories, since manufacturers often refer customer service problems back to retailers — and vice versa. Getting stuck in a seemingly infinite loop between the two is a distinct possibility.

But not with these contacts.

Today we’ve added Gibson/Electrolux, Goldstar/LG, Haier America Hitachi, InSinkErator, Jarden, Jura, Kaz, LG Electronics, Leonard/Electrolux and Sunbeam.

As always, please let me know which companies we should add.

(Photo: Coffee Geek/Flickr Creative Commons)

How to find the name of a customer service manager in a few clicks

Companies go to great lengths to make sure the names of their customer service managers are hidden, and with good reason: If everyone knew who was in charge, they’d just skip the often-cumbersome online form.

I always recommend going through the process, even if it seems completely futile. You’ll start a much-needed paper trail and you’ll also have a solid response when the manager kicks you back to the customer-service department. You can say you already went through the trouble — and show him or her the email chain.
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New on the wiki: car rental industry contacts

Thanks to our volunteer editors, the wiki has wrapped up another industry category: car rentals. We’ve just added Avis, Enterprise and Hertz to the site, along with detailed contact information for anyone who has a car-related grievance.
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