When Mike Conrad bought an airline ticket from Washington to Berlin, the last thing he considered was his connection in Frankfurt, Germany.
But the flight, booked through United Airlines and operated by Lufthansa — an arrangement known as a “codeshare” flight — gave him only 65 minutes on his return between the time he was scheduled to land in Frankfurt and when he would depart for Washington.
Hotels want to know who you are. Especially if you’re reviewing them anonymously.
An increasing number of image-conscious properties have begun connecting the dots between unbylined write-ups that appear on such popular travel sites as TripAdvisor or Yelp, and your personal information, such as your loyalty program preferences.
If you write a positive review, you might expect a reward from the hotel — a gift basket or a discount on your next stay. Pan a property, and you could get a concerned e-mail from the general manager asking you to reconsider your review. Or even a black mark against you in the chain’s guest database. Read more “Hotels connect the dots between guests and online reviews”