There’s something strange about this rental car

During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.
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Enterprise: “Misinterpretations” over loss of use fees are creating confusion

Since my last conversation with Roger Van Horn, the vice president for corporate loss control at Enterprise Holdings, a lot of questions have been raised about one of the most controversial damage-related fees: loss of use charges. I decided to put some of those questions to him in a telephone interview yesterday.
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Is this too much compensation? Men’s room mixup nets guest $200 gift card from Marriott

This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.

Then again, maybe I’m clueless.

Here’s why: Back in April, I received a note from Mark Gross about an uncomfortable incident at the Renaissance Tampa International Plaza Hotel. I didn’t think it was worth bringing it to Marriott’s attention. Neither did a majority of my readers.

But apparently Marriott disagreed with me about the seriousness of the problem, and compensated Gross very generously.

Did I misjudge this case?
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