During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.
Read more “There’s something strange about this rental car”
Since my last conversation with Roger Van Horn, the vice president for corporate loss control at Enterprise Holdings, a lot of questions have been raised about one of the most controversial damage-related fees: loss of use charges. I decided to put some of those questions to him in a telephone interview yesterday.
Read more “Enterprise: “Misinterpretations” over loss of use fees are creating confusion”
This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.
Then again, maybe I’m clueless.
Here’s why: Back in April, I received a note from Mark Gross about an uncomfortable incident at the Renaissance Tampa International Plaza Hotel. I didn’t think it was worth bringing it to Marriott’s attention. Neither did a majority of my readers.
But apparently Marriott disagreed with me about the seriousness of the problem, and compensated Gross very generously.
Did I misjudge this case?
Read more “Is this too much compensation? Men’s room mixup nets guest $200 gift card from Marriott”