Facebook wants documentation from Daniel Spannraft that he doesn’t have. Is his account about to be shut down?
Read more “Is Facebook about to shut down my account?”
All Bonnie Elliott needed were seat assignments in advance. And all Ernie Kuhnke wanted were his frequent-flier miles.
Read more “Whose ticket is it, anyway?”
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Read more “Even more funny airline math on this downgrade, but is there a solution?”
Want more proof that the world’s largest airline doesn’t listen to customers? I’m not talking about its controversial but long overdue loyalty program reforms. No, I’m speaking of the way it doubled down on its customer-hostile “hold” policy for tickets.
Read more “American Airlines doubles down on its deceptive ‘hold’ policy”