Why air travelers are confused about TSA screening

These are confusing times for airline passengers.
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Whose ticket is it, anyway?

All Bonnie Elliott needed were seat assignments in advance. And all Ernie Kuhnke wanted were his frequent-flier miles.
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Even more funny airline math on this downgrade, but is there a solution?

United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”

But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
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American Airlines doubles down on its deceptive ‘hold’ policy

Want more proof that the world’s largest airline doesn’t listen to customers? I’m not talking about its controversial but long overdue loyalty program reforms. No, I’m speaking of the way it doubled down on its customer-hostile “hold” policy for tickets.

Really, American?
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