Hey United, there are two Charlestons — learn to tell ’em apart

charlestonDon’t get your Charlestons confused. United Airlines did, and look at where it got Mo Shah and his family.

I’m not sure if his problem, which involves a series of unfortunate events at the airport leading to an abbreviated anniversary celebration, is fixable. But there’s plenty to learn for those of us watching from the sidelines. (And who knows, maybe the airline will do the right thing?)

If nothing else, Shah’s case shows the need to be very specific when you’re dealing with air travel arrangements. Otherwise you could end up missing your plane. Or flying to the wrong continent.
Read more “Hey United, there are two Charlestons — learn to tell ’em apart”