Here’s a common problem for travelers who book a hotel room online: Once they “confirm” their accommodations with a credit card, the hotel doesn’t assign a room, leaving them wondering if they’ll have a place to stay.
My standard advice to homeless guests is: Don’t worry, you’ll have a room. And they always do.
But Robin Ross needed more than verbal assurances for an upcoming stay at the Signature at MGM Grand, a condo-hotel she’d booked through a discount luxury booking service called Blue Chip Vegas. In an email to Ross, Blue Chip had promised a “PH level corner unit one-bedroom suite” at $199 a night, not including the extras that Vegas hotels like to throw in, like daily resort fees, and taxes.
Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation.
But it wasn’t the kind of confirmation she expected. On closer examination — which, unfortunately, didn’t happen until the couple arrived at the airport — it became clear that AirTran had sent her a notice that her credit card had been declined.
Result: the Wellers had to buy another set of tickets for $1,588.