Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation.
But it wasn’t the kind of confirmation she expected. On closer examination — which, unfortunately, didn’t happen until the couple arrived at the airport — it became clear that AirTran had sent her a notice that her credit card had been declined.
Result: the Wellers had to buy another set of tickets for $1,588.