Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
It’s more a question of who has her money — and who is responsible for her refund. That’s where I could use your help.
One year ago, DiSandro pre-paid for a condo at the Ko Olina Beach Villas Resort. There were numerous warning signs from the very beginning. The owner wanted to be paid in full by PayPal weeks before she checked in. Initially, he didn’t want to honor the rate that DiSandro saw online for the two bedroom unit on the top fourth floor on the north side of the oceanside tower, but then agreed to, as a favor.
It just didn’t look right. And sure enough, it wasn’t.
Question: I need your help getting a refund for the advance resort rental paid to Winter Park Lodging Company in Winter Park, Colo. I made a reservation to stay in a two-bedroom condo during the New Year’s holiday.
I had to cancel my reservation almost a month before I was supposed to arrive. The company refunded the sales taxes and linen charges of $69 out of the prepaid $965. But it kept $896 for the rental.
Winter Park Lodging’s cancellation policy says, “If you must cancel, let us know as soon as possible and we will try to rebook your property for you reservation dates and will reimburse you for any nights we are able to rebook for you.” I asked the company if it rented my unit. It says no, but I question its honesty. If you look at the property availability on its site, you’ll see that all off the weekends from January to April were fully booked. What can be done? — May Tong, Houston