Her daughter just doesn’t have time for our advocacy team

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. Read more “Her daughter just doesn’t have time for our advocacy team”

Iberia advised us of our “passengers’ rights,” but then ignored them all

Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration. Read more “Iberia advised us of our “passengers’ rights,” but then ignored them all”

Does EU 261 apply to our Aer Lingus flight heading to Dublin?

Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S. Can our advocates get Aer Lingus to issue Meisels the compensation she is due under EU 261? Read more “Does EU 261 apply to our Aer Lingus flight heading to Dublin?”

SATA Airlines warned me of a possible industrial action. Can I get a refund?

Mike Parker learns of a possible industrial action that threatens his vacation in the Azores. Can our advocates get Expedia to refund his flights on SATA Airlines? Read more “SATA Airlines warned me of a possible industrial action. Can I get a refund?”

Are you sure that yogurt caused that damage to your computer?

Jocelyn Kent Smith came to us with one of the most bizarre requests for help our advocates have ever encountered. Smith wanted our help in recovering compensation for damage to her computer, which she claims occurred on a Virgin Atlantic flight. But when we read her story and saw her photos, we doubted her version of events. Read more “Are you sure that yogurt caused that damage to your computer?”

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