Why won’t Best Buy let me return this lemon?

Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it? Read more “Why won’t Best Buy let me return this lemon?”

Help! My Acer computer screen cracked — again

Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help? Read more “Help! My Acer computer screen cracked — again”

What can you do during an airline computer meltdown?

Catastrophic computer outages that paralyze an entire airline are few and far between. Except this summer. Read more “What can you do during an airline computer meltdown?”

There’s no escaping these problems with my Ford

The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
Read more “There’s no escaping these problems with my Ford”

Help! Dell is holding my “hot” computer hostage

Mikeledray/Shutterstock
Mikeledray/Shutterstock
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?

Question: I recently called Dell’s technical team because my computer was overheating and I had burnt my fingers. I was told that, despite the fact that my computer was five years old, it would be treated as a safety recall and that I should send photos of the computer, my burnt fingers and a doctor’s note.

The technician stated that Dell would send me a prepaid FedEx box to send my computer in and that I could expect a replacement within 7 to 10 days. A long series of delays and hand-offs seems to have landed my computer in a black hole in Dell’s insurance department.

At one point, a Texas-based supervisor said he would send the replacement that day, but needed sign-off from the insurance company. After speaking with Dell’s insurer, he said he could do nothing and further communication would be through the insurance company.
Read more “Help! Dell is holding my “hot” computer hostage”