What should we do with these odd complaints?

Wow. Test. You.

Scroll through our vast complaints database — more than 2,000 of them this year — and you’ll see a lot of familiar names under the “company” category. And some you would not expect. Read more “What should we do with these odd complaints?”

Consumer complaints slide for September as summer vacations end

Want proof that the summer travel season is over? Have a look at our latest consumer complaint report card, which shows the number of grievances received through this site slid to 286 for the month, down from a record 340 cases in August.
Read more “Consumer complaints slide for September as summer vacations end”

American Airlines retains consumer complaint lead

American Airlines kept a tight grip on its title of most complained-about company last month while widening its lead for 2016, according to our latest tally of complaints.
Read more “American Airlines retains consumer complaint lead”

How “special” do your circumstances have to be for a refund?

No question about it, airlines have some of the most restrictive rules in American business. In the travel industry, nothing compares to the fine print in an airfare. Read more “How “special” do your circumstances have to be for a refund?”

American Airlines is the most complained-about company in America

The world’s largest airline is also the world’s most complained-about company, according to the latest tabulation of consumer complaints from this site. Of 821 cases received by Elliott.org in the first quarter of 2016, roughly 7 percent came from consumers’ interactions with American Airlines, giving it a commanding lead. Read more “American Airlines is the most complained-about company in America”