How our company contacts help travel agents, too

We don’t just help travelers here — our company contacts help travel agents, too.

Consider the recent case of Peggy Brumley, a travel advisor who used our United Airlines company contacts to fix a seemingly unfixable problem. Read more “How our company contacts help travel agents, too”

Hotwire address is getting us into hot water. Should we delete it?

Sometimes, facts can be painful. But the truth should never hurt, at least physically.

Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”

Poof! Problem solved — thanks to our company contacts!

Larry Meyer was on a television-buying spree. At least that’s what Amazon must have thought when it charged him twice for one set. Huh? Read more “Poof! Problem solved — thanks to our company contacts!”

We love thank-you notes!

We love thank-you notes, particularly when a consumer has helped themselves with our help.

Pat Self is one such case. When your name is Self, maybe this is the outcome you can expect. Read more “We love thank-you notes!”

Why everyone benefits from company transparency

When our research team saw the email from Costco, we wondered whether we were inhabiting an alternate reality — and why it isn’t the norm. Read more “Why everyone benefits from company transparency”

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