Hotwire address is getting us into hot water. Should we delete it?

Sometimes, facts can be painful. But the truth should never hurt, at least physically.

Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”

The truth about publishing executive contacts? No one else is this crazy

Susan Kelly’s grateful emails are the kind any consumer advocate lives for.

“As a faithful reader of your column, I have learned many worthy travel-related tips,” she began. “I had been fairly lucky in my own travels and avoided many problems your column discusses.”

But her luck changed recently when her father suddenly fell ill and passed away. Read more “The truth about publishing executive contacts? No one else is this crazy”

We helped her find Travel Guard contacts and she found a happy ending

Ruth Martin did it herself — with a little help from our intrepid researchers. Read more “We helped her find Travel Guard contacts and she found a happy ending”

Go ahead, post our executive contacts — we dare you!

When companies see our researchers coming, they normally run the other way. Not Lands’ End.
Read more “Go ahead, post our executive contacts — we dare you!”