When Eric Crusius boarded his recent American Airlines flight from Washington to Dallas, the air conditioning was powered down and the cabin started to heat up quickly, just as you might expect an aluminum tube to do under the heat of the late summer sun.
The temperature outside the Des Moines Greyhound bus terminal on a February morning fell to a dangerously frigid 17 degrees below zero. But the bus driver who dropped off Ankur Singh and 10 other passengers so that they could wait for a connecting motorcoach, knowing that it would be an hour before the terminal would open, didn’t seem to care.
“He had absolutely no sympathy at all,” says Singh, a documentary filmmaker who lives in Bloomington, Ill. “He was completely apathetic.”
How do you say “I’m sorry” for a really bad hotel stay?
That probably depends on how bad “bad” is, right? Well, here’s what happened when Tracy Hart checked into a Comfort Inn in Fairfield, NJ, recently.
Before I get to her story, I should probably say that she’s one of the hotel chain’s better customers. She carries a Choice Privileges credit card and “often” stays in its hotels when traveling on business or driving from Pennsylvania to Florida, where she has a vacation home. In other words, she knows this hotel chain really well. Read more “An uncomfortable night at the Comfort Suites”
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