After Craig Simpson booked a six-night stay at the Cocos Hotel on Antigua, he wondered if the $312 rate was the lowest available. It’s a good thing Expedia offers a “Best Price Guarantee” so you customers like him can “always book your trip with confidence.” The identical room was $293 a night through the hotel’s Web site.
Trouble is, Expedia’s guarantee didn’t apply to his purchase. Simpson explains:
They say the Web site where I found the better price is not an American-based Web site. Of course it’s not American-based! I’m taking a trip to the Caribbean. Why would an Antiguan hotel have an American-based Web site?