I’ve been on the fence about this case for weeks, following the back and forth between this unhappy customer and a cruise line.
The reason for my indecision? Two years ago, I took virtually the same Norwegian cruise as Joseph Cilento, and my family and I had a dramatically different experience than he did. But things change.
Cilento, his wife and twin daughters were passengers on the Norwegian Gem in May, which sailed from New York to Nassau and back in seven days. He says the voyage was billed as a family-themed voyage, with lots of special amenities for kids.
“Hey NCL, you call that a kids’ cruise?”