What should we do about repeat offender car rental companies?

The resolutions of our advocacy cases almost never get overturned. But, as Ian Fleming might have said, “Never say never.”
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The hive mind probes TSA luggage claims data, and here’s what it finds


At the end of yesterday’s post about TSA damage claims for luggage, I invited readers to review the raw data released by the agency. And you did.

Special thanks to Jeffrey Harper and Charles Owen for downloading and dissecting the data. I’ve distilled the numbers further (note: I’m no math whiz, but I consulted my better half, who has an MBA and takes full responsibility for the graphs in this post).

As you can see in the above graph, the agency is settling far fewer claims as a percentage of overall claims. This graph doesn’t include claims that are still being processed, were canceled or are being litigated. They’re based on raw numbers released under the Freedom of Information Act.

This is pretty revealing. The agency has paid out far less, on average, as time has progressed. It follows the same trend line as total payouts, which I highlighted yesterday.
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Maybe the TSA is damaging less of our luggage

Then again, maybe not.

Before I get into the substance of this post, let me acknowledge a few of my biases. Although the Transportation Security Administration has never damaged my checked baggage — because I don’t check my baggage, probably — they did kinda ruin my last New Years Day.

And Kari just had an unpleasant run-in with a TSA agent in Honolulu yesterday. Seems one of the kids hadn’t finished their water on the flight from Atlanta. Instead of allowing her to dump the half-ounce of water or drink it, she was forced to throw the entire aluminium bottle ($3.50 at Wal Mart) away.

She was at the end of her rope after 10 hours on a plane. I’m taking, nail-spittin’, fire-breathin’ furious. I thought she was going to get herself arrested. She didn’t, thank goodness,
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