After a series of mishaps, including a missed flight, Anupam Shovakar wants Turkish Airlines to step up and make things right. So why won’t it?
“These researchers for Chris Elliott respond with more legalese than the cotton-pickin’ insurance company did.”
This was the response we received from Donald Norton to a question we asked him about his case.
Our advocates often need to follow up with additional questions to determine whether we can help consumers requesting our assistance. We do this when we receive help requests with information that appears to be unclear or incomplete. Most of these consumers are happy to provide us with the answers to our questions, but some take offense. When that happens, we can’t help them.
If you’re reading this, chances are something horrible has happened while you’re on vacation — a health scare, a disruption, even an unexpected death.
Maybe you’ve phoned your travel insurance company and the wheels are now in motion for a claim. And you’re wondering: What now?
When Robert Wilija’s flight was delayed, he was promised 2,400 euros ($2,827) and reimbursement for out-of-pocket expenses as compensation. Unfortunately, that’s compensation he’s unlikely ever to see — and our advocates can’t help him obtain it.
British Airways: “The World’s Favourite Airline.”
I know what you’re thinking. I must be joking. Certainly, Lynne Farrow from Arlington, Va., will think I am. She was one of the 75,000 passengers stranded when British Airways (BA) had a worldwide IT systems failure on May 28.
Peter Kuhmerker was set for the vacation of a lifetime — a nine-day Ireland tour from Dublin to Killarney booked through Great Value Vacations. As a precaution, he even purchased a “cancel for any reason” travel insurance policy through the company.
When it comes to travel insurance, details matter. Just ask Shannon Carr.
After purchasing a defective vehicle and trading it in at a loss, Edward Keucher expected fair compensation. He wants Chrysler to reimburse him, but that isn’t going to happen. This is a good lesson in why you should always act quickly if you are seeking compensation, and keep the evidence handy. Here’s why.
This is not a story about Margaret Gordon’s $600 cocktail dress, the one that got ruined on the Queen Mary transatlantic crossing.
The resolutions of our advocacy cases almost never get overturned. But, as Ian Fleming might have said, “Never say never.”
At the end of yesterday’s post about TSA damage claims for luggage, I asked readers to take a look at the raw data released by the agency. And you did.
Then again, maybe not. Before I get into the substance of this post, let me acknowledge a few of my