Why won’t American pay for my Delta flight?

When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request. Read more “Why won’t American pay for my Delta flight?”

A 50th wedding anniversary trip without luggage thanks to Aer Lingus

When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed? Read more “A 50th wedding anniversary trip without luggage thanks to Aer Lingus”

When should you call your travel insurance company?

Pamela Mazerski didn’t wait to call her travel insurance company until she had to file a claim. Read more “When should you call your travel insurance company?”

Without trip insurance, even a tragedy may not lead to a refund

Ethelynne Bates-Huffman had to cancel her trip to Norway, booked through Vantage Travel, for one of the most terrible of reasons: the sudden death of her husband. But her desperate plea to Vantage Travel for a refund of their trip fares did not result in compassionate treatment. Read more “Without trip insurance, even a tragedy may not lead to a refund”

Why won’t travel insurance cover my flight delay?

AXA Assistance USA promises John Schwegel that it will cover the cost of a ticket home after his flight is delayed. But then it doesn’t. How do you persuade AXA to change its mind? Read more “Why won’t travel insurance cover my flight delay?”