Can this trip be saved? A chipped windshield and a surprise bill

It’s been a while since we’ve had a chipped-windshield story. This one comes to us by way of Kenneth Ross, whose wife recently rented a Toyota Corolla through Payless Car Rental in Toronto via Expedia.

“It was dark out and she walked around the car with the agent but didn’t notice the chip in the windshield,” he told me. “It was hidden behind the rear view mirror. She noticed it an hour later but didn’t think to call Payless because it was so small and the car she rented had lots more damage than that.”

You can guess what happened next, right?

A bill for the full amount is inevitable. And that’s exactly what she got.
Read more “Can this trip be saved? A chipped windshield and a surprise bill”

Get smart. Sign up for the newsletter.