Are gift cards better for you — or better for the business?

Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer.
Read more “Are gift cards better for you — or better for the business?”

Check first, then weigh — it’s the Austrian way

After Janet Mosher surrenders her checked bag to Austrian Airlines, a representative surprises her by weighing it — and charging her extra. Why not give her an opportunity to repack? Read more “Check first, then weigh — it’s the Austrian way”

Should I cash this check?

Jayne Hanlin is a regular reader of this site. And when I say regular, I mean regular. Not a day seems to go by that I don’t get a comment or an encouraging note from her. Read more “Should I cash this check?”

What to do about “blank check” syndrome (there oughta be a law!)

It’s time to confront one of the most glaring double standards in business: you pay the maximum, they pay the minimum.
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It’s time to fight junk fees, wherever they are

It’s easy to think this is a travel site, considering all the airline and loyalty program complaints I handle every day. But it isn’t and never was designed to be one.
Read more “It’s time to fight junk fees, wherever they are”