When Jennifer Gonsalves and a friend, Janine Balistreri, checked in online the night before a scheduled domestic flight from Mumbai to Aurangabad, India, on Jet Airways, they thought they were all set.
Actually, they were not. Read more “Jet Airways rejected our mobile boarding passes — is this fair?”
Michal Escobar and her husband were returning home from a special vacation in Italy. But when they tried to check in for their flight on British Airways, the check-in agents prevented them from flying. The Escobars had to pay for a hotel room for the night as well as expensive walk-up rates for tickets home on Aer Lingus the next day. Read more “We missed our flight by minutes — should we be forced to pay extra to get home?”