When a flight’s canceled, who’s responsible?

Question: I booked a ticket on United Airlines through Cheaptickets.com from Washington to Colorado Springs, Colo., recently. My reservation even appeared on the United Airlines website (I’m an elite-level customer on United).

All’s good, right? Five days before my flight, I checked and the reservation was gone. I went to Cheaptickets and the website had a note that my reservation was canceled. No notification — nothing.
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