My husband is in the ER. Why do I have to pay this $850 ticket change fee?

Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay an $850 ticket change fee to reschedule a future flight to a random date. What are the chances of a refund? Read more “My husband is in the ER. Why do I have to pay this $850 ticket change fee?”

Maybe I won’t be home for Christmas

It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of course, there’s a Christmas miracle … Read more “Maybe I won’t be home for Christmas”

When is the best time to book your vacation?

When’s the right time to book your next vacation? At the peak of travel-planning season, that’s a common question. This is the time of year when everything from holiday trips to spring-break cruises are being pulled together. But the best answer — besides a noncommittal “it depends” — usually is “as soon as possible.” Read more “When is the best time to book your vacation?”

Help! CheapOair misspelled the name on my airline ticket

After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair? Read more “Help! CheapOair misspelled the name on my airline ticket”

Hey Cheapoair, where’s my extra seat?

Barbara Schieding wants a $529 refund from Cheapoair for a United Airlines flight from Montrose, Colo., to Boston. She says she paid for a ticket she didn’t get. Read more “Hey Cheapoair, where’s my extra seat?”