My husband is in the ER. Why do I have to pay this $850 ticket change fee?

Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay an $850 ticket change fee to reschedule a future flight to a random date. What are the chances of a refund? Read more “My husband is in the ER. Why do I have to pay this $850 ticket change fee?”

CheapOair misspells the name on my ticket! I’m not “Jessicabs”

When CheapOair misspells the name on Jessica Vogol’s airline ticket, she tries to fix it. Is it too late to make a correction — and will she have to buy a new one? Read more “CheapOair misspells the name on my ticket! I’m not “Jessicabs””

Maybe I won’t be home for Christmas

It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of course, there’s a Christmas miracle … Read more “Maybe I won’t be home for Christmas”

When is the best time to book your vacation?

When’s the right time to book your next vacation? At the peak of travel-planning season, that’s a common question. This is the time of year when everything from holiday trips to spring-break cruises are being pulled together. But the best answer — besides a noncommittal “it depends” — usually is “as soon as possible.” Read more “When is the best time to book your vacation?”

Because of the hurricane, my flight was canceled — twice. Why can’t I get a refund?

When Brenda Alvarez’s flights to Costa Rica are canceled because of Hurricane Irma, she tries to secure a refund from American Airlines but it only offers 10 percent of the original cost of her flights. She wants to know if we can help her get more. Read more “Because of the hurricane, my flight was canceled — twice. Why can’t I get a refund?”