Thomas McCormick hates his new Reebok tennis shoes. And Reebok doesn’t seem to care. Should it?
Read more “Can Reebok change its product without asking?”
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
Read more “Help! Alitalia misspelled my name and won’t change it back”
Catherine McFadden wants to know if she’s stuck with her United Airlines itinerary. A few weeks ago, she booked the ticket from Sacramento, Calif., to Greensboro, N.C. Then the airline had second thoughts.
“I based my purchase on the price and the fact there was only one stop,” she says.
Read more “Am I stuck with this plane ticket?”
I’m honored to introduce our newest columnist, Andrew Der. His weekly feature is called “The Good News Guy” and it offers a much-needed counterpoint to all the negative stories on this site. I hope you find this feature as uplifting and inspiring as I have.
Too often, airline rules add insult to injury.
If you cancel a flight, for example, they make you pay even more for a new one, assuming the fees and fare differential don’t consume the entire value of your credit. And forget about changing the name on your ticket — it’s not allowed.
But those rules are not written in stone. Thank goodness for that.
Read more “Delta bends a rule after daughter’s tragic death”