Am I stuck with this plane ticket?

Catherine McFadden wants to know if she’s stuck with her United Airlines itinerary. A few weeks ago, she booked the ticket from Sacramento, Calif., to Greensboro, N.C. Then the airline had second thoughts.

“I based my purchase on the price and the fact there was only one stop,” she says.
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When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’

I love it when a company beats me to it.

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Hello, Dummy! Comcast calls its customers more shocking names

Caution: This post contains language that may not be appropriate for a family audience.

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
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Caught between United, Expedia and a useless ticket to Fort Lauderdale

Karen DelSignore is flying from Newark to Fort Lauderdale in February. She’s just not sure when.
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Help! The ticket cost $157, but the change fee was $200

Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. But when Laura Anderson contacted me about a US Airways reservation, she didn’t feel like she had much of a choice.
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