Catherine McFadden wants to know if she’s stuck with her United Airlines itinerary. A few weeks ago, she booked the ticket from Sacramento, Calif., to Greensboro, N.C. Then the airline had second thoughts.
“I based my purchase on the price and the fact there was only one stop,” she says.
Read more “Am I stuck with this plane ticket?”
Caution: This post contains language that may not be appropriate for a family audience.
The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.
Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
Read more “Hello, Dummy! Comcast calls its customers more shocking names”
Karen DelSignore is flying from Newark to Fort Lauderdale in February. She’s just not sure when.
Read more “Caught between United, Expedia and a useless ticket to Fort Lauderdale”
Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. But when Laura Anderson contacted me about a US Airways reservation, she didn’t feel like she had much of a choice.
Read more “Help! The ticket cost $157, but the change fee was $200”