I thought we had a deal, AT&T. So where is my credit?

Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? Read more “I thought we had a deal, AT&T. So where is my credit?”

Traveling abroad? Here’s how to avoid cell phone bill shock.

Wireless roaming charges are “outrageous,” to hear travelers like Karen Pliskin talk about them. And she ought to know. Read more “Traveling abroad? Here’s how to avoid cell phone bill shock.”

Don’t cross the border until you read this story

When you’re traveling, some of the most frustrating roadblocks aren’t the ones you can see. They’re the invisible barriers erected by contracts, treaties or technological limitations. Read more “Don’t cross the border until you read this story”

T-Mobile just sent me a $1,200 bill — but I can’t pay

Should we help Dacia Bertrand with her T-Mobile bill? Read more “T-Mobile just sent me a $1,200 bill — but I can’t pay”

Why won’t T-Mobile honor its upgrade offer?

T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on. Read more “Why won’t T-Mobile honor its upgrade offer?”