Our Celebrity cruise sailed without us — 3 hours early!

Donna Klemond’s Celebrity cruise departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise. Can our advocates get them to weigh anchor on issuing her a refund? Read more “Our Celebrity cruise sailed without us — 3 hours early!”

After a trip to the ER, Celebrity cruises into exceptional customer service

Greg and Linda Smith’s well-deserved Celebrity cruise to Alaska was just what the doctor ordered.

But their doctor’s orders quickly changed to emergency care just before departure when Linda needed surgery — stat.

Before anyone could ponder the possibility of bidding buh-bye to their pricey cruise investment, Celebrity stunned the Smiths, of Boulder, Colo., with a huge save. Read more “After a trip to the ER, Celebrity cruises into exceptional customer service”

Celebrity Cruises doubled my fare without notifying me — who’s responsible?

Thomas Smith is taking a cruise, but he doesn’t feel like celebrating.

The vacation he booked through Celebrity Cruises cost him twice as much as he expected and he’s only getting half of what he was promised, almost literally. Read more “Celebrity Cruises doubled my fare without notifying me — who’s responsible?”

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