When Sean Corcoran’s CD collection becomes obsolete, he turns to National Geographic for help. You’ll never guess what they said.
Question: In 2000, I purchased a 30-disk CD-ROM set from the National Geographic Society with all the issues up to 1998. It was about $200, and it came in a beautiful, red velvet-lined wooden box. I’ve been lugging this box around for 14 years.
I went to use the set the other day with my son, and I learned it was no longer “supported” by the society. No way to view the magazines or search them. An inquiry to the Society resulted in this email:
“Unfortunately, as technology changed and improved, the Complete National Geographic Collection on CD-ROM became outdated and was discontinued in 2002. No updates are available for this version of the software, and we are no longer able to provide any technical support for the CD-ROM collection. We apologize for any inconvenience that this may cause. ”
“Wait a minute, these National Geographic CDs are obsolete!”