Seated next to a pooch on a plane? Too bad

Some airline passengers are more equal than others, as Michael Morris found out when his daughter and 2-month-old granddaughter visited him from Los Angeles this summer.
Read more “Seated next to a pooch on a plane? Too bad”

Ridiculous or not? Responsible travelers vacation with their pets

Over the toyears, my incendiary writings have offended everyone from airline pilots to card-carrying frequent fliers to travel agents. I make no apologies for ticking them off.

But nothing — nothing! — comes close to the bite of angry pet owners.
Read more “Ridiculous or not? Responsible travelers vacation with their pets”

Is this enough compensation? Two vouchers for a kennel I didn’t need

=”drop_cap”>When Charles Robinson tried to load his Labrador Retriever on a United Airlines flight from Frankfurt, German, to Washington, recently, an airline employee stopped him. Not only was the cage he’d used for years to carry his dog too small, but the one for his cats didn’t cut, it either.

The cat kennel, he was told, needed screw-down connectors instead of clip-down connectors. Robinson had to buy new cages for his pets and paid extra to have them sent back to the States, at a cost of nearly $1,000.

That didn’t sit well with Robinson, who is a member of the armed services flying on orders. Had United informed him of the requirements in advance, he could have found larger cages that met their standards. Even though he pointed out that the old cages were perfectly acceptable to the airline when he arrived in Germany two years ago, United just reiterated that it stood by its employee’s decision.

“There seemed to be no actual interest in looking at the facts,” he says.
Read more “Is this enough compensation? Two vouchers for a kennel I didn’t need”