=”drop_cap”>When Charles Robinson tried to load his Labrador Retriever on a United Airlines flight from Frankfurt, German, to Washington, recently, an airline employee stopped him. Not only was the cage he’d used for years to carry his dog too small, but the one for his cats didn’t cut, it either.
The cat kennel, he was told, needed screw-down connectors instead of clip-down connectors. Robinson had to buy new cages for his pets and paid extra to have them sent back to the States, at a cost of nearly $1,000.
That didn’t sit well with Robinson, who is a member of the armed services flying on orders. Had United informed him of the requirements in advance, he could have found larger cages that met their standards. Even though he pointed out that the old cages were perfectly acceptable to the airline when he arrived in Germany two years ago, United just reiterated that it stood by its employee’s decision.