Reno, Nev., used to be my favorite road stop on the way to Lake Tahoe. I had a preferred 7-11 service station where I could check the tread on my snow tires and fuel up, an In-N-Out Burger joint, and within a few minutes, I was on my way to some of the world’s best skiing. “You’ll never believe what I found on the other side of Reno”
Back in January, I noted with amusement that Harrah’s had issued a press release saying it does not “impose mandatory resort fees attached to a room reservation.”
At the time, I wondered why Harrah’s had phrased its announcement in exactly that way. Why not just say, “We’ve eliminated resort fees?” Also, it remained unclear why a large casino resort would turn down money from its guests that, at least according to the other casinos in town, they were more than willing to pay.
Well, yesterday I got the troubling answer to all of those questions.
“Casino steals page from airline playbook, swaps out resort fee for phone “processing fee””