Nicholas and Katherine Welch didn’t have a good honeymoon. Actually, that may be something of an understatement. It was dreadful.
The Welches thought they’d done everything right. They visited St. Lucia, which is one of the most popular honeymoon destinations in the Caribbean. It’s also a gorgeous island. And they booked through a reputable all-inclusive resort, Sandals.
Whenever I get complaint like Ashish Kapila’s, my first reaction is, “Oh no, not another laundry list.”
Companies almost never respond to laundry lists, because they look like pointless rants. (I always advise picking the most egregious offense, and focusing on it.)
But then I read Kapla’s litany of complaints against Carnival. And I understood why she couldn’t decide which part of her cruise was the worst. The whole thing was bad.
“This was the worst vacation any of us have ever taken,” she told me. “I have been on several cruises on Carnival and other lines, as have the others in our party, and none of us have ever seen something like this.”
Craig and Jamie Talley just had the worst vacation ever. Their words, not mine. I’ve seen a lot of bad trips, and as far as “worst vacations” go, this one’s right up there with the worst of ’em.
Among the highlights: Crossed wires with their online travel agent, surly service (if you can even call it that), substandard facilities, extra expenses and ultimately, and early departure. Like, four days early.
Do they deserve a full refund?
The Talleys think they do. I think they deserve something.