Congratulations, you’ve won a free $1,000 gift card – just click here to redeem it!

If you clicked on this story for your “free” gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.

After all, aren’t some of the best things in life free?

Perhaps. Read more “Congratulations, you’ve won a free $1,000 gift card – just click here to redeem it!”

Did Starbucks steal $167 from this woman?

When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?
Read more “Did Starbucks steal $167 from this woman?”

Here’s why you should leave your victim card at the door

What color is your victim card?

I ask because everyone has one, whether they admit it or not. Sometimes they drop by this site and ask for help from my advocacy team, hoping to redeem some of their hard-earned points or invoke their “elite” victim status. Read more “Here’s why you should leave your victim card at the door”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

A successful Amazon gift card case. How did he do it?

Nick Gill succeeded at something our advocates haven’t had any luck with: getting his missing balance restored to his Amazon.com gift cards. Read more “A successful Amazon gift card case. How did he do it?”