Luxury inn offers no out after guest’s father-in-law dies

The Crowne Pointe Historic Inn is described as a “classic 140 year old Cape Cod Sea Captain’s estate” in Provincetown, Mass., and Carolyn Boschi was looking forward to her stay at the upscale resort. Then her father-in-law died unexpectedly, and she asked the hotel’s owners if they could apply her deposit toward a future stay.

They turned her down.

Her story is a cautionary tale for anyone planning a vacation, particularly a special getaway that includes a stay at a small inn or bed and breakfast. Yes, travel insurance is a good idea, of course. But when small hotels warn that their rooms are nonrefundable, they mean it. And that’s something even the ombudsman can’t fix.
Read more “Luxury inn offers no out after guest’s father-in-law dies”