Can this trip be saved? “It feels like we are being ripped off”

Heather Lockridge and her husband thought they would be checking into the honeymoon suite at the Ocean Maya Royal in Cancun, an all-inclusive beachfront resort described as the embodiment of “exotic serenity.” After all, it was their honeymoon.

Instead, they were greeted with some bad news when they arrived: The suites were all occupied and they’d be downgraded into a smaller ocean view room. And serenity? Forget it. Trying to recover the cost difference between the suite and their room was anything but easy.

“It feels like we are being ripped off,” she told me. (Please see an update from Apple Vacations at the end of this post.)
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Missing infant ticket leads to $1,735 airfare bill

Joshua Davis and his family were looking forward to a weeklong vacation in Cancun. They were not planning to pay twice for their airline tickets, or to be on the receiving end of a frustrating form letter from Delta Air Lines, which cast a long shadow over their family getaway.

The Davis family’s story is a case study for the value of using a competent travel agent, particularly when you’re booking special tickets to an international destination. Davis bought his tickets directly by phone through the airline earlier this spring, leading to a not only a ticketing fee, but also an unfortunate series of misunderstandings.
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