Can Southwest Airlines extend my ticket credit? I have cancer.

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
Read more “Can Southwest Airlines extend my ticket credit? I have cancer.”

Her trip is cut short by a cancer diagnosis, but what about these sky-high change fees?

Lisa Stewart’s parents abruptly end their trip to Israel after her mother’s stage 4 cancer diagnosis. Can they get a refund on the airline ticket change fees? Read more “Her trip is cut short by a cancer diagnosis, but what about these sky-high change fees?”

Despite cancer diagnosis, this refund isn’t a Shore thing

Richard and Tosya Shore were certain they’d have the time for their bucket list trip, an ambitious tour of Australia and New Zealand scheduled for next March.

“We bought non-refundable tickets knowing we would never cancel this trip,” Tosya explains.

Never say never.
Read more “Despite cancer diagnosis, this refund isn’t a Shore thing”

I should probably help this guy — so why am I having second thoughts?

On any other day, I wouldn’t hesitate to help Michael Lazares.

But after last week, I’m not sure if I should. You remember what happened last week, don’t you? I was slammed for helping two helpless consumers.

It wasn’t fair, according to the critics.

So tell me what I should do with Lazares.
Read more “I should probably help this guy — so why am I having second thoughts?”

No refund for a sick passenger?

Markus Mainka / Shutterstock.com
Markus Mainka / Shutterstock.com
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?

Question: I have tickets on Aer Lingus to fly from Dublin to Paris. I was diagnosed with lung cancer a few weeks before we were due to leave.

I had no problem getting a refund for our transatlantic flight with United Airlines, but Aer Lingus was only willing to refund the taxes unless I could reschedule within 30 days. Given the situation, that was not possible. They said the ticket would still have been good until the end of April, which is when we bought them, but who can make a commitment at a time like this?
Read more “No refund for a sick passenger?”

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