Hey AirAsia, you offered me a refund for my rescheduled flights — where is it?

Lisa Pittman buys tickets for herself and her husband to fly from Bali to Singapore. But when AirAsia reschedules the flight, it promises her a refund. Five months later, Pittman is still waiting. Read more “Hey AirAsia, you offered me a refund for my rescheduled flights — where is it?”

A strike canceled our flight – why won’t Lufthansa refund me?

Cindi Shank’s outbound flight from her safari is canceled. Why won’t Lufthansa offer her a refund?
Read more “A strike canceled our flight – why won’t Lufthansa refund me?”