United Airlines called me a no-show, but I was on the flight!

Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we fix this flight fiasco? Read more “United Airlines called me a no-show, but I was on the flight!”

Is “buyer’s remorse” a valid reason to void a contract?

A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund? Read more “Is “buyer’s remorse” a valid reason to void a contract?”

A trip in vain that ends with an unpleasant surprise

When Paul Whittall plans a trip for his son on American Airlines, he is disappointed when it becomes a trip in vain. A canceled connection with no available flights leaves only one option — to return home. American offers a voucher — but that is not enough. Read more “A trip in vain that ends with an unpleasant surprise”

After a booking fiasco — where’s her United refund?

When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess? Read more “After a booking fiasco — where’s her United refund?”

Help! American Airlines canceled my flight but won’t cover my expenses

Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause? Read more “Help! American Airlines canceled my flight but won’t cover my expenses”