A trip in vain that ends with an unpleasant surprise

When Paul Whittall plans a trip for his son on American Airlines, he is disappointed when it becomes a trip in vain. A canceled connection with no available flights leaves only one option — to return home. American offers a voucher — but that is not enough. Read more “A trip in vain that ends with an unpleasant surprise”

After a booking fiasco — where’s her United refund?

When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess? Read more “After a booking fiasco — where’s her United refund?”

Help! American Airlines canceled my flight but won’t cover my expenses

Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause? Read more “Help! American Airlines canceled my flight but won’t cover my expenses”