United Airlines called me a no-show, but I was on the flight!

Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we fix this flight fiasco? Read more “United Airlines called me a no-show, but I was on the flight!”

Because of the hurricane, my flight was canceled — twice. Why can’t I get a refund?

When Brenda Alvarez’s flights to Costa Rica are canceled because of Hurricane Irma, she tries to secure a refund from American Airlines but it only offers 10 percent of the original cost of her flights. She wants to know if we can help her get more. Read more “Because of the hurricane, my flight was canceled — twice. Why can’t I get a refund?”

Is “buyer’s remorse” a valid reason to void a contract?

A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund? Read more “Is “buyer’s remorse” a valid reason to void a contract?”

Help! I didn’t know Airbnb’s long-term rental cancellation policy applied to me

Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not. Read more “Help! I didn’t know Airbnb’s long-term rental cancellation policy applied to me”

A trip in vain that ends with an unpleasant surprise

When Paul Whittall plans a trip for his son on American Airlines, he is disappointed when it becomes a trip in vain. A canceled connection with no available flights leaves only one option — to return home. American offers a voucher — but that is not enough. Read more “A trip in vain that ends with an unpleasant surprise”