Is this really an “extraordinary” circumstance, Norwegian Air?

Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.

But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”

Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?

When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? Read more “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”

The four most dangerous words a consumer can hear

You can always cancel.

Those are the four most dangerous words a consumer can hear.

They’re often preceded by: “Don’t worry!” Read more “The four most dangerous words a consumer can hear”

Wrong address on my Airbnb rental — can I get a refund?

Karen Wall bails on her Airbnb Paris rental after her host switches apartments and she can’t access the unit early. Does she deserve a refund? Read more “Wrong address on my Airbnb rental — can I get a refund?”

Why won’t Groupon accept my cancellation?

Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund? Read more “Why won’t Groupon accept my cancellation?”