The four most dangerous words a consumer can hear

You can always cancel.

Those are the four most dangerous words a consumer can hear.

They’re often preceded by: “Don’t worry!” Read more “The four most dangerous words a consumer can hear”

Wrong address on my Airbnb rental — can I get a refund?

Karen Wall bails on her Airbnb Paris rental after her host switches apartments and she can’t access the unit early. Does she deserve a refund? Read more “Wrong address on my Airbnb rental — can I get a refund?”

Why won’t Groupon accept my cancellation?

Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund? Read more “Why won’t Groupon accept my cancellation?”

When it’s time to take your business elsewhere, here’s the right way to exit

Can we talk about the end? It’s that moment when you say, “That’s it. I’m taking my business elsewhere.” And you mean it. Read more “When it’s time to take your business elsewhere, here’s the right way to exit”

A dream trip ends early when her London flight is canceled

When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket? Read more “A dream trip ends early when her London flight is canceled”

Hey Expedia, where’s our airline ticket refund?

When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why? Read more “Hey Expedia, where’s our airline ticket refund?”