Hey AirAsia, you offered me a refund for my rescheduled flights — where is it?

Lisa Pittman buys tickets for herself and her husband to fly from Bali to Singapore. But when AirAsia reschedules the flight, it promises her a refund. Five months later, Pittman is still waiting. Read more “Hey AirAsia, you offered me a refund for my rescheduled flights — where is it?”

Wait — I did buy the airline’s cancellation insurance

When Joan Aarestad contacts Norwegian Airlines for a ticket refund after her son breaks his arm, things don’t go smoothly. Can the back and forth ultimately result in a satisfying conclusion? Read more “Wait — I did buy the airline’s cancellation insurance”

I canceled my reservation so why did the hotel still charge me?

When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud. Read more “I canceled my reservation so why did the hotel still charge me?”

Help! I didn’t know Airbnb’s long-term rental cancellation policy applied to me

Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not. Read more “Help! I didn’t know Airbnb’s long-term rental cancellation policy applied to me”