After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat? “Downgraded on my flight home — where’s my refund?”
Why did Delta Air lines cancel Julienne Battalia’s flight?
She was flying from Seattle to Montreal via New York on Jan. 22, when snowstorms started bearing down on the northeast. “Hey Delta, what’s the real reason for the flight delay?”
Asako Saegusa’s hotel reservation in Miami is suddenly canceled, and then the hotel loses her package. Who’s responsible for this mess?
“A missing reservation and a lost package”
G Adventures cancels Shelley Piontek’s Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek’s travel-insurance company will refund her transportation expenses. Why not?
“My tour operator canceled my Antarctic cruise – why should I take the hit?”
Customer service horror stories cross my desk every day. Barbara DeLeon was one that I couldn’t not write about.
It involves — are you ready for it — Comcast!
“Seriously, Comcast? You call this customer service?”