When Joan Cooper reads negative reviews of her hotel, she asks Booking.com to cancel her reservation, but it doesn’t — and the hotel treats her as a no-show guest. Can our advocates help Cooper recover her hotel fee?
Marie Kvistero was expecting some construction work to be taking place when she arrived at the Country Inns & Suites in Omaha, Neb. But she wasn’t expecting what she found when she arrived — the renovations had completely closed the hotel. She had to find a new hotel room at the last minute, in a crowded city with multiple occurring events.
When French America Line cancels Barbara DeRosa’s cruise, it promises to refund her airfares. But the cruise line still hasn’t followed through. Can our advocates get French America to speed things up and issue the promised refund?
After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat?
One of the joys of vacationing for many of us, is the chance to “unplug” for a bit — away from social media, email, and the constant intrusion of the internet into our lives. For Despina Spyros, that vacation luxury last summer turned out to be costly.
Charlie Williams and his wife were hit with some flight delays on their way to Hawaii. But then they did something that compounded their problems — something that cost them several thousand dollars. Now they want to know if we can help get their money back.
Pranjul Vir contacted our advocates about a common air travel problem: He and his wife were flying on an Air Canada ticket with stops in multiple cities. But when they couldn’t make one connection, the entire itinerary was canceled.
When a leg of Michael McManus’ flight from Frankfurt to Venice is canceled, a Lufthansa agent promises to reimburse him
Why did Delta Air lines cancel Julienne Battalia’s flight? She was flying from Seattle to Montreal via New York on
Asako Saegusa’s hotel reservation in Miami is suddenly canceled, and then the hotel loses her package. Who’s responsible for this mess?
G Adventures cancels Shelley Piontek’s Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek’s travel-insurance company will refund her transportation expenses. Why not?
Customer service horror stories cross my desk every day. Barbara DeLeon was one that I couldn’t not write about. It