Downgraded on my flight home — where’s my refund?

After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat? Read more “Downgraded on my flight home — where’s my refund?”

Hey Delta, what’s the real reason for the flight delay?

Why did Delta Air lines cancel Julienne Battalia’s flight?

She was flying from Seattle to Montreal via New York on Jan. 22, when snowstorms started bearing down on the northeast. Read more “Hey Delta, what’s the real reason for the flight delay?”

A missing reservation and a lost package

Asako Saegusa’s hotel reservation in Miami is suddenly canceled, and then the hotel loses her package. Who’s responsible for this mess?
Read more “A missing reservation and a lost package”

My tour operator canceled my Antarctic cruise – why should I take the hit?

G Adventures cancels Shelley Piontek’s Antarctic cruise after its ship breaks down. But neither the tour operator nor Piontek’s travel-insurance company will refund her transportation expenses. Why not?
Read more “My tour operator canceled my Antarctic cruise – why should I take the hit?”

Seriously, Comcast? You call this customer service?

Customer service horror stories cross my desk every day. Barbara DeLeon was one that I couldn’t not write about.

It involves — are you ready for it — Comcast!
Read more “Seriously, Comcast? You call this customer service?”