When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him?
Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
Yes, your travel insurance policy can be canceled.
Maybe no one bothered to tell you. Maybe your travel insurance company and your travel agent want you to think your money’s gone. But maybe, just maybe, it isn’t.
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show. Who’s right?
When WOW Air cancels Bruce Nelson’s flight, he should have received immediate compensation under European consumer protection rules. So why is he still waiting six months later?
Although Joseph Sullivan cancels his reservation on Lufthansa within 24 hours of booking it, he hasn’t received a refund for his airfare. Can our advocates help him? Or does he have to say auf Wiedersehen to the cost of his ticket?
Sometimes even our advocates need advocacy. Such is the case with Jennifer Finger, who could not get New York Sports Clubs to stop charging her for a membership she had canceled. Can our advocates help get her?
Deborah Glotzer showed up for her recent Delta Air Lines flight from Boston to Seattle. Her flight crew didn’t.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.”
When Bob Fournier received an email from Spirit Airlines indicating that his flight had been rescheduled, he thought he had been bumped. From where he sat, he was facing the same circumstances as if he had been involuntarily denied boarding: Not only was he unable to fly home at the originally scheduled time, but he also would have to book a hotel room for a couple of extra nights, rent a car and miss a day of work.
American Airlines canceled Gabriel Baisan’s return flight because of a shortage of crew members. With no American flights available until the following day, Baisan was forced to book a flight on Southwest Airlines. He could not miss another day of work. Baisan is asking American to reimburse him for a portion of his ticket. American’s answer? No.
When John Joseph and his wife planned a trip to Universal Studios, they thought it might be a good idea to purchase travel insurance. After all, they were paying a great deal of money for their trip, and they wanted to make sure they could get it back if they weren’t able to go. They purchased a “cancel-for-any-reason” policy through AAA Travel for their Universal Vacation Package.
Deborah Freedline’s flight was diverted to Pittsburgh because of bad weather at her original destination, New York City’s LaGuardia Airport. Pittsburgh’s a great city, but not where she’d planned to spend the night. The airline said it was due to a weather delay. She disagrees and wants more compensation.
Lisa Pittman buys tickets for herself and her husband to fly from Bali to Singapore. But when AirAsia reschedules the flight, it promises her a refund. Five months later, Pittman is still waiting.
When Joan Aarestad contacts Norwegian Airlines for a ticket refund after her son breaks his arm, things don’t go smoothly. Can the back and forth ultimately result in a satisfying conclusion?
Nina McGouldrick claims she never called to cancel her flight. But the phone records suggest she did.
When Joe Shepherd is forced to cancel his Princess cruise, he receives a check for less than his claim. Can our advocates get Princess to reimburse him for the remainder?
Charlie Williams and his wife were hit with some flight delays on their way to Hawaii. But then they did something that compounded their problems — something that cost them several thousand dollars. Now they want to know if we can help get their money back.
When a consumer has problems getting satisfaction from a travel provider, we suggest a credit card chargeback as a last resort. It’s shocking when the provider is the one to suggest it, and as the first option.
Caleb Short makes a reservation through Travelocity for a three-night stay at the Solstice Hotel in Erie, Pa. When he checks in, he finds the property in the midst of renovation work that makes him feel that it’s an unfit place to stay. Hotel management promises him a refund, then reneges. Travelocity refuses to help. Can we?
Within 48 hours of Tom McDonald’s scheduled departure on his Uncommon Journeys tour, he receives notice that it is partially canceled. He cancels the whole trip, but is refunded only a small portion of his deposit. Can our advocates help him recover the rest of his payment?
Jennifer Afromsky’s vacation is a textbook case of Murphy’s Law. First she had to deal with an airline delay. Then she had a medical relapse and had to go home. And it happened on the last day that she could have canceled her hotel reservation for a full refund.
Last year, Sarah and Elizabeth Larkin booked a trip to Europe through Expedia. Their tickets were on Turkish Airlines and they bought travel insurance through Aon Affinity.