Catherine Webb thought she understood what the United Airlines representative told her in broken English when she called to make a reservation. She didn’t.
Read more “Do you have the right to an English-speaking representative?”
It started with a message to @Comcastcares, the Twitter account for Comcast’s customer service department.
“Without a doubt the worst customer service I’ve experienced,” wrote Ryon Nishimori. “Google fiber can’t come to Nashville soon enough.”
Turns out Comcast was watching.
But apparently, so was someone else.
Read more “Beware of hoaxers posing as rogue Comcast reps”
The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats. They felt like ordinary first class seats. But they were anything but ordinary.
Read more “The dinging didn’t stop until we landed in Venice”
Question: My mother died two years ago. Since then, account alerts from Chase have continually come to my phone, a number that was both set to receive account alerts prior to her death, and also a number to which all her calls were forwarded after her death.
Read more “Chase tries to call my mother every day, but she’s been dead two years”
As some of you may have noticed, I’ve been on the road a lot lately. I’m traveling across the country with my family and we’re documenting every moment of the trip on our family travel blog, Away is Home. Staying in touch with the ranch back in Winter Springs, Fla., can be a challenge, it turns out.
Read more “What’s your favorite way to communicate when you’re away? Here’s ours”