With all the available ways to connect with a company today, you would think that at least one of them would work. But that wasn’t the case for Richard Elkins. AirAsia kept his money for more than nine months after promising him a refund. “I emailed. I called. I Facebooked. I Tweeted. And my AirAsia refund is still missing!”
When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us. “Spirit canceled my flight — and then wouldn’t answer my call”
Catherine Webb thought she understood what the United Airlines representative told her in broken English when she called to make a reservation. She didn’t.
“Do you have the right to an English-speaking representative?”
Companies rarely ask us for help. On most days, it’s usually the other way around: We’re asking them to help us with a case.
It started with a message to @Comcastcares, the Twitter account for Comcast’s customer service department.
“Without a doubt the worst customer service I’ve experienced,” wrote Ryon Nishimori. “Google fiber can’t come to Nashville soon enough.”
Turns out Comcast was watching.
But apparently, so was someone else.
“Beware of hoaxers posing as rogue Comcast reps”