I emailed. I called. I Facebooked. I Tweeted. And my AirAsia refund is still missing!

With all the available ways to connect with a company today, you would think that at least one of them would work. But that wasn’t the case for Richard Elkins. AirAsia kept his money for more than nine months after promising him a refund. Read more “I emailed. I called. I Facebooked. I Tweeted. And my AirAsia refund is still missing!”

Spirit canceled my flight — and then wouldn’t answer my call

When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us. Read more “Spirit canceled my flight — and then wouldn’t answer my call”

Do you have the right to an English-speaking representative?

Catherine Webb thought she understood what the United Airlines representative told her in broken English when she called to make a reservation. She didn’t.
Read more “Do you have the right to an English-speaking representative?”

Expedia: “If you get this call, please hang up”

Companies rarely ask us for help. On most days, it’s usually the other way around: We’re asking them to help us with a case.

Not today.
Read more “Expedia: “If you get this call, please hang up””

Beware of hoaxers posing as rogue Comcast reps

It started with a message to @Comcastcares, the Twitter account for Comcast’s customer service department.

“Without a doubt the worst customer service I’ve experienced,” wrote Ryon Nishimori. “Google fiber can’t come to Nashville soon enough.”

Turns out Comcast was watching.

But apparently, so was someone else.
Read more “Beware of hoaxers posing as rogue Comcast reps”

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