Jim Stewart’s trip was a disaster before he even left for the airport. When he tried to reserve a package vacation through Expedia, the price mysteriously went up. He made another reservation, tried to cancel it, rebooked another one and — you guessed it — ended up with two reservations for the same trip.
I booked a flight, hotel and auto with Expedia for $872. Three days later they informed me the “new” price was $1,091. I called them and told them to cancel everything.
I then booked flights, etc., on my own for the exact dates that Expedia had originally booked. They went ahead and billed us for the $872 [for the first trip]. When we called them, they said I did not cancel the original flight.
I’ve talked to at least four different people who seemed trained in talking in circles. I finally wrote the general counsel on Aug. 3 and again on Aug. 17, but haven’t heard anything.
There’s so much to learn from this case, it’s hard to know where to begin.
““I called them and told them to cancel everything””