Good advice: Read every email twice before your first cup of coffee

Here’s a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven’t had your first cup of coffee in the morning, do yourself a favor and read every email twice.

In a pre-caffeinated state yesterday, I only skimmed Sandra St. Germain’s missive, which began,

I am writing to see what you suggest to resolve this before I am stranded in Egypt with my grandson and no hotel room.

I have been calling, several times, and even emailing as Le Méridien customer service representative told me to do, attaching a copy of my reservation, in an attempt to resolve the lost reservation issue.

Oh no! Grandmother. Stranded in Cairo. Needs help now.

I immediately went into rescue mode.
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