Yes, asking Comcast for $10,000,000 is an unreasonable request

Michelle Frias wants $10 million from Comcast. No joke. That’s the figure in her unreasonable request against the cable giant. Read more “Yes, asking Comcast for $10,000,000 is an unreasonable request”

My Comcast Internet didn’t work, so they sent my bill to collections

Dan Blasingame’s Comcast Internet service doesn’t work. So why is it referring his bill to a collections agency? Read more “My Comcast Internet didn’t work, so they sent my bill to collections”

Bad manners doom this Comcast case before it makes a connection

If any company can make you forget your manners, it’s gotta be Comcast.

But that’s still no excuse for how one of our readers behaved when confronted by a billing problem with the cable behemoth — a slip that basically doomed her case to our circular file.
Read more “Bad manners doom this Comcast case before it makes a connection”

Comcast “lies” about customer’s cable bill — can you help him fix it?

Comcast.

The mere mention of the company is enough to make you want to click away. It’s been called America’s worst company.

But don’t click away, because David Bookbinder needs your help right now and we’re kinda stuck.

Here’s Bookbinder’s case from our forums. As a reminder, this is a live, unedited case that can change at a moment’s notice.
Read more “Comcast “lies” about customer’s cable bill — can you help him fix it?”

They canceled my favorite cable networks — do they owe me?

David Jackson/Shutterstock
David Jackson/Shutterstock

When Rogers Cable removes two of Ed Kurys’s favorite channels from his cable package, he believes the company is violating his contract. But is it?

Question: I need your help with my cable company, Rogers. It recently removed BBC and Spike TV channels from my cable package.

One of the main reasons that I contracted with Rogers for cable many years ago was that it included the BBC, the only worthwhile news channel on TV today.

Isn’t this a violation of contract law? A valid contract consists of an offer, an acceptance and payment. In this case, when Rogers offered the cable package and I accepted and paid for the service, a valid contract was entered into between Rogers and me. Rogers has breached this contract when it arbitrarily removed the BBC from the package.
Read more “They canceled my favorite cable networks — do they owe me?”