Just the mention of the word “mass transit” is enough to either send you to the next paragraph — or to click away. Yep, it’s that divisive. “Conflicted over mass transit”
Sometimes, just a little more information can make a complaint melt away like a late winter snow. That’s what happened to Mary Walshe, who flew from Dublin to Boston in early November — a case that I thought was winnable until an important piece of information came to light.
“Well, why didn’t you just say so?”
It’s difficult to understate the rarity of Shannon Lee’s complaint. It’s almost as unusual as the topic of this story: bus travel.
“Hey travelers, is it better by bus?”
It was supposed to be the vacation of a lifetime for Pat and James Frost — a river cruise in France on the Viking Europe, from Avignon to Chalon-sur-Saône. The retired couple from Concord, Ohio, even added three days in Paris to round off their bucket-list getaway.
But when they arrived at the port, a cruise line representative informed them of a change in plans. Flooding along the Rhône and Saône rivers had made the waterways impassable, and their cruise tour had turned into a bus tour.
“I understand that an act of God causing rain and the rising river isn’t Viking’s fault,” said a disappointed Pat Frost. “But they’ve been cruising this river for years, and I expected that they would have an idea when the river would be navigable.”
All she’d expected was a call to her or her travel agent before she left for France, offering her a chance to re-book the $12,000 cruise.
“What to do when your river cruise turns into a bus tour”
The temperature outside the Des Moines Greyhound bus terminal on a February morning fell to a dangerously frigid 17 degrees below zero. But the bus driver who dropped off Ankur Singh and 10 other passengers so that they could wait for a connecting motorcoach, knowing that it would be an hour before the terminal would open, didn’t seem to care.
“He had absolutely no sympathy at all,” says Singh, a documentary filmmaker who lives in Bloomington, Ill. “He was completely apathetic.”
Singh’s experience offers a glimpse into a corner of the travel industry that receives practically no coverage or concern from the travel media: the conditions faced by hundreds of thousands of people who travel by bus.
“Is Greyhound leaving passengers out in the cold?”