Conflicted over mass transit

Just the mention of the word “mass transit” is enough to either send you to the next paragraph — or to click away. Yep, it’s that divisive. Read more “Conflicted over mass transit”

Well, why didn’t you just say so?

Sometimes, just a little more information can make a complaint melt away like a late winter snow. That’s what happened to Mary Walshe, who flew from Dublin to Boston in early November — a case that I thought was winnable until an important piece of information came to light.
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Hey travelers, is it better by bus?

It’s difficult to understate the rarity of Shannon Lee’s complaint. It’s almost as unusual as the topic of this story: bus travel.
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What to do when your river cruise turns into a bus tour

Yiannis/Shutterstock
Yiannis/Shutterstock
It was supposed to be the vacation of a lifetime for Pat and James Frost — a river cruise in France on the Viking Europe, from Avignon to Chalon-sur-Saône. The retired couple from Concord, Ohio, even added three days in Paris to round off their bucket-list getaway.

But when they arrived at the port, a cruise line representative informed them of a change in plans. Flooding along the Rhône and Saône rivers had made the waterways impassable, and their cruise tour had turned into a bus tour.

“I understand that an act of God causing rain and the rising river isn’t Viking’s fault,” said a disappointed Pat Frost. “But they’ve been cruising this river for years, and I expected that they would have an idea when the river would be navigable.”

All she’d expected was a call to her or her travel agent before she left for France, offering her a chance to re-book the $12,000 cruise.
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Is Greyhound leaving passengers out in the cold?

Eugene Sergeev / Shutterstock.com
Eugene Sergeev / Shutterstock.com
The temperature outside the Des Moines Greyhound bus terminal on a February morning fell to a dangerously frigid 17 degrees below zero. But the bus driver who dropped off Ankur Singh and 10 other passengers so that they could wait for a connecting motorcoach, knowing that it would be an hour before the terminal would open, didn’t seem to care.

“He had absolutely no sympathy at all,” says Singh, a documentary filmmaker who lives in Bloomington, Ill. “He was completely apathetic.”

Singh’s experience offers a glimpse into a corner of the travel industry that receives practically no coverage or concern from the travel media: the conditions faced by hundreds of thousands of people who travel by bus.
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