If you look up the phrase “jerked around” in the dictionary, you might see a picture of Savannah Wilson next to a Budget logo.
Read more “Strong-armed into insurance, then handed the keys to a lemon”
A new class of service coming to an aircraft near you: “basic” economy — also known by its street names, “economy minus” or “last class.”
Read more “What to expect from airlines’ new “last” class section”
This is a story about a mysterious fee and how it mysteriously vanished from Merlyn Klaus’ bill.
Read more “Budget’s ‘loss of use’ clause lands it on Mr. Klaus’ naughty list”
Sally VanZandt was trying to help her son, Kyle, by making a reservation for his rental car in Milwaukee. Kyle is 25 years old and was “too busy” to make the reservation himself, she says.
Read more “Help! My son was ripped off by Budget”
When it comes the Transportation Security Administration (TSA), can less be more?
Can a less militaristic, intimidating presence at the airport mean better security and a better traveler experience? All without less security?
Read more “Want to improve the TSA? Cut its budget”