Strong-armed into insurance, then handed the keys to a lemon

If you look up the phrase “jerked around” in the dictionary, you might see a picture of Savannah Wilson next to a Budget logo.
Read more “Strong-armed into insurance, then handed the keys to a lemon”

What to expect from airlines’ new “last” class section

A new class of service coming to an aircraft near you: “basic” economy — also known by its street names, “economy minus” or “last class.”
Read more “What to expect from airlines’ new “last” class section”

Budget’s ‘loss of use’ clause lands it on Mr. Klaus’ naughty list

This is a story about a mysterious fee and how it mysteriously vanished from Merlyn Klaus’ bill.
Read more “Budget’s ‘loss of use’ clause lands it on Mr. Klaus’ naughty list”

Help! My son was ripped off by Budget

Sally VanZandt was trying to help her son, Kyle, by making a reservation for his rental car in Milwaukee. Kyle is 25 years old and was “too busy” to make the reservation himself, she says.

Read more “Help! My son was ripped off by Budget”

We could use a little help with these Super 8 contacts

Nancy Maguire could use a little help with contacting Super 8. So could we.

Super 8 is a huge mystery. We’ve just posted executive contacts for the hotel chain, but as my Grandpa Jimmy used to say, the pickins are slim. Read more “We could use a little help with these Super 8 contacts”