When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was met with an unpleasant but fixable problem: a broken toilet.
Fernandez, a purchasing agent for a flooring company in Sanford, Fla., was in town for the weekend to visit her son, a cadet at the Air Force Academy, and knowing she’d be leaving soon to see him, she decided to give Microtel a chance to repair the bathroom fixture.
Question: My mother recently purchased an Element flatscreen TV at Wal-Mart, along with a two-year extended warranty. I came to visit and noticed lines going up and down in the center of the television. Mom never noticed them because she is 83.
I immediately called the Element TV service telephone number where they gave me a report number and asked me to send to them photos of the lines in the TV. I sent the information and a representative called my mother and told her the TV was defective.
Accidents happen. Even freak accidents, like the one Jonathan Perkins experienced in his Dollar rental car.
He’d rented a Ford Taurus in San Antonio. It wasn’t in the best shape, with 50,000 miles and a coat of grime on it, but it ran just fine.
“I drove the car two hours west, to a small town called Sonora, and stayed the night in a motel,” he says. “The next morning, I walked out to the car and got in, followed by my mom. As she closed her door, the rear window cracked, and fell into the car.”