Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

Did Hertz upgrade me into a broken SUV?

When Robert Pascal picks up his rental car in Shannon, a representative hands him the keys to the wrong vehicle. And that’s just the beginning of his problems. Can this rental be saved?
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Vitamix smoothes things over for this DOA blender

Dan Church’s Vitamix blender did not blend.

With his pricey eBay purchase and future nutrient management plans pureed, what next? Ship it back at his expense to a disappointed and hesitant seller for a refund?

Please.
Read more “Vitamix smoothes things over for this DOA blender”

He had the promise in writing, but it didn’t matter

Abraham Feuer wants US Airways to keep its word. Nothing more.

That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration when it comes from someone like Feuer, who is a rabbi.
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Dish doesn’t work even after “re-education” visit

Arogant/Shutterstock
Arogant/Shutterstock
Her mother’s Dish TV service doesn’t work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia’s mother have no choice but to pay up?

Question: I’m writing on behalf of my mother back in the States, who has a problem with Dish TV. Her service was installed a few weeks ago, but has been faulty since day one. She’s never had a full day of Dish.

The service freezes, the remote control won’t change channels. It’s the same issue every day.

On the first day when I was visiting her from the U.K., I made three late-night phone calls from my mother’s home to Dish after the remote started to freeze. A phone technician started to troubleshoot. We reset the remote three times, but nothing worked. A technician came to her home, but the problems continued.

Dish ordered a new box, which my 80-year-old mother had to install herself. She had to ask one of my friends to help her,since I had returned to Europe. The new receiver box didn’t work. The TV works for a while and then the remote freezes.

Last night, I spoke with the customer service center supervisor and she said if there are three visits for the same problem, my mother would be released from her contract. Problem is, one of the visits was cleverly labeled a customer “re-education” visit, so Dish won’t release my mother from her contract and insists on charging her a $500 early termination fee.
Read more “Dish doesn’t work even after “re-education” visit”