Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? “Two broken Heys bags, one broken promise”
When Robert Pascal picks up his rental car in Shannon, a representative hands him the keys to the wrong vehicle. And that’s just the beginning of his problems. Can this rental be saved?
“Did Hertz upgrade me into a broken SUV?”
Abraham Feuer wants US Airways to keep its word. Nothing more.
That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration when it comes from someone like Feuer, who is a rabbi.
“He had the promise in writing, but it didn’t matter”
Her mother’s Dish TV service doesn’t work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia’s mother have no choice but to pay up?
Question: I’m writing on behalf of my mother back in the States, who has a problem with Dish TV. Her service was installed a few weeks ago, but has been faulty since day one. She’s never had a full day of Dish.
The service freezes, the remote control won’t change channels. It’s the same issue every day.
On the first day when I was visiting her from the U.K., I made three late-night phone calls from my mother’s home to Dish after the remote started to freeze. A phone technician started to troubleshoot. We reset the remote three times, but nothing worked. A technician came to her home, but the problems continued.
Dish ordered a new box, which my 80-year-old mother had to install herself. She had to ask one of my friends to help her,since I had returned to Europe. The new receiver box didn’t work. The TV works for a while and then the remote freezes.
Last night, I spoke with the customer service center supervisor and she said if there are three visits for the same problem, my mother would be released from her contract. Problem is, one of the visits was cleverly labeled a customer “re-education” visit, so Dish won’t release my mother from her contract and insists on charging her a $500 early termination fee.
“Dish doesn’t work even after “re-education” visit”
When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was met with an unpleasant but fixable problem: a broken toilet.
Fernandez, a purchasing agent for a flooring company in Sanford, Fla., was in town for the weekend to visit her son, a cadet at the Air Force Academy, and knowing she’d be leaving soon to see him, she decided to give Microtel a chance to repair the bathroom fixture.
“We came back Friday evening and the toilet was not fixed,” she remembers. “So my young adult children had to come to my room and also use the lobby bathroom.”
“What can a broken toilet teach you about customer service?”