When Evalee Dahn cancels a reservation she made through Booking.com, she’s charged for it anyway. Is the company allowed to do that?
Read more “I canceled my room, but Booking.com billed me anyway”
Delta Air Lines has abruptly stopped charging extra for booking seats offline, a decision that’s likely to send shockwaves through an industry that has quietly based its business model on fees.
Read more “Delta Air Lines drops “hated” booking fees”
For the last several days, I’ve been on the receiving end of emails from readers like Paul McWilliams about a new fee being charged by HomeAway, which runs VRBO and VacationRentals.com.
The new “booking” fees, these emails suggest, are poorly disclosed, have no discernible consumer benefits and are being forced on unwilling renters.
Read more “What’s the deal with HomeAway’s new “booking” fee?”
I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.
Read more “If American Airlines can deceive this passenger, imagine what it can do to you”
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?
Read more “Look before you book on Priceline”