I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less. “The truth about third-party booking “scams”? Maybe hotels can’t handle the truth”
When Evalee Dahn cancels a reservation she made through Booking.com, she’s charged for it anyway. Is the company allowed to do that?
“I canceled my room, but Booking.com billed me anyway”
Delta Air Lines has abruptly stopped charging extra for booking seats offline, a decision that’s likely to send shockwaves through an industry that has quietly based its business model on fees.
“Delta Air Lines drops “hated” booking fees”
For the last several days, I’ve been on the receiving end of emails from readers like Paul McWilliams about a new fee being charged by HomeAway, which runs VRBO and VacationRentals.com.
The new “booking” fees, these emails suggest, are poorly disclosed, have no discernible consumer benefits and are being forced on unwilling renters.
“What’s the deal with HomeAway’s new “booking” fee?”
I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.