Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates. “These travel agents go above and beyond the call of duty”
Next time you travel somewhere, consider talking to a professional first. “Why you should use a travel agent”
Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help. “Hey Bravofly, what happened to my United booking?”
I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less. “The truth about third-party booking “scams”? Maybe hotels can’t handle the truth”
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?
Chuck Harding accidentally made two reservations when he booked a trip from Chicago to St. Louis last year. He thinks his online agency should have caught the problem and fixed it for him, but it didn’t.
“Double-booked on Orbitz – but why didn’t they tell me?”
A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is she entitled to a refund?
“Should United Airlines pay for its mistake – or should I?”