TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
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These travel agents go above and beyond the call of duty

Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates. Read more “These travel agents go above and beyond the call of duty”

Why you should use a travel agent

Next time you travel somewhere, consider talking to a professional first. Read more “Why you should use a travel agent”

Hey Bravofly, what happened to my United booking?

Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help. Read more “Hey Bravofly, what happened to my United booking?”

The truth about third-party booking “scams”? Maybe hotels can’t handle the truth

I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less. Read more “The truth about third-party booking “scams”? Maybe hotels can’t handle the truth”