These travel agents go above and beyond the call of duty

Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates. Read more “These travel agents go above and beyond the call of duty”

Why you should use a travel agent

Next time you travel somewhere, consider talking to a professional first. Read more “Why you should use a travel agent”

Hey Bravofly, what happened to my United booking?

Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help. Read more “Hey Bravofly, what happened to my United booking?”

The truth about third-party booking “scams”? Maybe hotels can’t handle the truth

I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less. Read more “The truth about third-party booking “scams”? Maybe hotels can’t handle the truth”

Look before you book on Priceline

John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?

Read more “Look before you book on Priceline”

Double-booked on Orbitz – but why didn’t they tell me?

Chuck Harding accidentally made two reservations when he booked a trip from Chicago to St. Louis last year. He thinks his online agency should have caught the problem and fixed it for him, but it didn’t.
Read more “Double-booked on Orbitz – but why didn’t they tell me?”

Should United Airlines pay for its mistake – or should I?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is she entitled to a refund?
Read more “Should United Airlines pay for its mistake – or should I?”

I have until Friday to cough up $14,000 – should I pay?

Olyy/Shutterstock
Olyy/Shutterstock
Given my backlog of cases, it’s unusual to cover something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.

But as you’ll see in a minute, this is a highly unusual problem with an imminent deadline. At stake? The highest-level elite status and several million frequent flier miles.

Oh, and the fate of our republic.

I’m kidding.
Read more “I have until Friday to cough up $14,000 – should I pay?”

So you have a screen shot of your Expedia booking — so what?

How much more proof does he need?
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.

Paul Towse thought he had that trump card when his Expedia UK reservation didn’t turn out as expected. Back in January, he booked a flight between San Francisco and Las Vegas on flights offered by US Airways and operated by United Airlines.
Read more “So you have a screen shot of your Expedia booking — so what?”

Did Viking offer enough for my missed connection?

Barbara Shurr’s European riverboat cruise was “wonderful” — until the very end.
Read more “Did Viking offer enough for my missed connection?”