TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
Read more “TripAdvisor left me on the hook for a $900 cancellation fee”

Why did Sun Country charge me to fix its agent’s mistake?

Susan Morin books a trip to Las Vegas through Sun Country Vacations for herself and her husband, but the agent has them departing on the wrong day. Can we help her get reimbursement for the ticket change fees? Read more “Why did Sun Country charge me to fix its agent’s mistake?”

Can you help my neighbor with this invalid United ticket?

When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her tickets when she made the booking. Read more “Can you help my neighbor with this invalid United ticket?”

Are you as confused as these travelers about United’s upgrade system?

When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available. Read more “Are you as confused as these travelers about United’s upgrade system?”

If you book a room with one bed, you should expect a room with one bed

Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him. Read more “If you book a room with one bed, you should expect a room with one bed”

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