Should cruise lines take a hard line on late customers?

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Send this lady the whale guarantee letter

Claude Huot/Shutterstock
Claude Huot/Shutterstock
If you’ve ever been to Vancouver in the summer, you probably know that you have to see the whales.

That’s what Susan Dryburgh wanted to do, and it seemed like a sure thing. She’d booked a zodiac tour of the bay with an operation called Prince of Whales, which offers a whale sighting guarantee.

But then — no whales!

Dryburgh, who lives in Philadelphia, decided to invoke the whale guarantee. Here’s the relevant fine print:
Read more “Send this lady the whale guarantee letter”